Need to Know
Company FAQs
Have a question that needs an answer as a company owner, employee or marketing agency? Have a read through our most frequently asked questions below to see if we've already answered your question.
Reviews will not be added to our website until they're verified by the reviewer, are still in our manual review verification queue, or do not adhere to our terms and conditions.
Offering incentives to customers for writing reviews is not permitted, as it can compromise the integrity of the feedback received. This practice could potentially lead to biased reviews, as customers might feel compelled to leave positive comments rather than sharing their genuine experiences. It's important to encourage honest and unbiased reviews to ensure that all feedback accurately reflects customer satisfaction and helps maintain trust in your brand.
Yes, companies are encouraged to respond to customer reviews. This allows them to thank customers for positive feedback or address any issues raised in negative reviews.
No, companies cannot remove negative reviews simply because they are unfavourable. Reviews can only be removed if they violate our terms and conditions or if the reviewer requests their removal. Companies are encouraged to respond to reviews to address any customer concerns.
We only add a company's logo when a company permits us to do so, contact us to provide us with your logo. The ideal logo size is 400x400px and in either JPG or PNG format.
If you've spotted incorrect or outdated information on your company's profile page then please contact us and we'll update it.
Please note: You must contact us with an email address matching your company's domain name to request changes.
Please note: You must contact us with an email address matching your company's domain name to request changes.
No, we cannot remove your company profile because it serves as a valuable resource for potential customers, providing them with the necessary information to assess your services or products.
A customer can have only one review for each company listed on our website. If one of your customers wants to submit a new review for your company, then they can contact our support team to delete their old review so that they can submit a new one.
If you suspect a review is fake or violates our terms and conditions, you can report it directly on the review by clicking on the 'Flag' icon. You'll need to provide a reason for your report. Our support team will investigate all reports to ensure the integrity of reviews on our website.