Need to Know
Reviewer FAQs
Have a question that needs an answer as a reviewer? Have a read through our most frequently asked questions below to see if we've already answered your question.
Reviews will not be added to our website if they have yet to be verified by the reviewer, are still in our manual review verification queue, or do not adhere to our terms and conditions.
You can change or remove a review by contacting our support team. Please note that the review alteration or removal may take a few days to be completed.
We take the authenticity of reviews very seriously. Every review undergoes our manual moderation to ensure compliance with our terms and conditions. We also encourage our users to report any suspicious reviews to our support team. Submitting fake reviews is also illegal in many countries!
No, companies cannot remove negative reviews simply because they are unfavourable. Reviews can only be removed if they violate our terms and conditions or if the reviewer requests their removal.
Your review should provide a clear and honest account of your experience with the company. Include specific details such as customer service, product quality, or delivery issues. The more detailed your review, the more helpful it will be to other users.
If you suspect a review is fake or violates our terms and conditions, you can report it directly on the review by clicking on the 'Flag' icon. You'll need to provide a reason for your report. Our support team will investigate all reports to ensure the integrity of reviews on our website.
Yes, companies are encouraged to respond to customer reviews. This allows them to thank customers for positive feedback or address any issues raised in negative reviews.
You can submit one review for each company listed on our website. If you'd like to write a new review for a company that you've previously reviewed, then please go to our contact page to update your existing review.
When deciding whether to leave a review, consider the focus of your feedback:
Review the product if:
- You want to evaluate the product itself (e.g., quality, functionality, design, value for money).
- Your experience relates to how the product performs, meets expectations, or compares to similar items.
- Example topics: Durability, ease of use, accuracy of the product description, or whether it solved your problem.
- You want to comment on the purchasing experience (e.g., shipping speed, customer service, packaging, return process).
- Your feedback addresses the retailer’s policies, communication, or handling of issues (e.g., delays, damaged delivery).
- Example topics: Responsiveness to problems, website usability, transparency about fees, or return/exchange support.